10-06-2023 05:27 PM
Wether i use my ee mini hub with a battery or just plugged in it overheats in about 10-15 minutes and stops working completely. Is there any resolution to this or are they just poorly designed? It seems laughable that such a thing would get so hot when other electronic items that actually do a hell of a lot more dont get half as hot in twice the time is it just a novelty or is my hub faulty? Im only running my smart tv off of it which really isn’t close to its claimed capacity im interested to find out more if anyone could help id be grateful.
10-06-2023 05:33 PM - edited 10-06-2023 05:38 PM
@Bw2296 the device isn’t overheating the battery is overheating because it’s had it. It’s like any lithium ion battery the more you charge it the more life you take out of it and the less power it can hold. So when it’s being used it drains quicker and so heats up. The device shouldn’t be used when plugged in as it’s a mobile BB device. If you’re using this plugged in over long periods of time you’re basically killing the battery as you’re over charging it. If that’s not getting hot when not plugged it up he battery needs to be replaced. I’ve had my mobile BB router for over a year and it doesn’t over heat as it’s treated as a mobile BB devices. Basically you treat it just like a mobile phone..
10-06-2023 05:38 PM
10-06-2023 05:39 PM
@Bw2296 is that whilst you are using the device or it just sitting there plugged in?
10-06-2023 06:35 PM
11-06-2023 08:38 AM
Hi @Bw2296.
If you are experiencing issues which is potentially linked to the overheating of your device I would recommend reporting this to our technical care team by giving us a call.
Katie