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Data sim

Gibbo53
Contributor
Contributor

‎08-06-2023 08:48 AM

Hi. I move all over the UK. Went in store and was sold a £5 DATA SIM. This is to check if I get a signal at all the sites I will be on. I have put it in a tp-link Archer MR200 and I get nothing. My devises connect to the tp-link and I get 4G on my Plus Net phone but nothing on the tp-link. When I got the sim I was told all I had to do is put it in and off I go. Is there something I am missing?

 

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9 REPLIES 9
Leanne_T
EE Community Support Team

‎08-06-2023 10:45 AM

Morning @Gibbo53 

Thanks for coming here. 

Are you able to try the SIM in another device to see if this shows signal and can use data? 

Thanks 🙂

Leanne.

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Gibbo53
Contributor
Contributor

‎08-06-2023 12:31 PM

Hi Leanne.

Yes I have tried it in both a tp-link M700 and Xperia z5 with no luck.

I have just got on to My EE and it is showing I am £5 in credit and that I need to buy a pack.

The only one showing for £5 is 250mbs 500 Text and 250 minutes.

So much for this being a sim with £5 of Data on.

Gibbo53

0 Helpful
Leanne_T
EE Community Support Team
In response to Gibbo53

‎08-06-2023 12:48 PM

Hi @Gibbo53 

Can you text ALL PACKS to 150 when the SIM is in the phone, do you have the option for the data pack? 

If not, can you try going to add-on.ee.co.uk on a device connected to the WiFi router, does the data pack show available to purchase? 

Leanne.

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Gibbo53
Contributor
Contributor

‎08-06-2023 01:03 PM

Hi Leanne.

I have sent the text and I get the same information. It looks as if I have been given duff information from the shop staff. They don't seem to do a DATA only Sim. I was told in store that if I went for a DATA only sim I would get better coverage and more down load. At least it is only £5 I have wasted and not signed up to a twelve month subscription.

 

Thank yo for your help

 

Gibbo53

0 Helpful
Leanne_T
EE Community Support Team
In response to Gibbo53

‎08-06-2023 01:11 PM

I am sorry to hear this @Gibbo53 

You can also call us on 150 and the team will get this looked into for you. 

Leanne.

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XRaySpeX
EE Community Star
EE Community Star
In response to Gibbo53

‎08-06-2023 02:04 PM

You've been sold an old £5 pack SIM no longer sold by EE. Where did you buy it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Gibbo53
Contributor
Contributor
In response to XRaySpeX

‎08-06-2023 03:24 PM

Hi XRaySpex.

I bought it two days ago in the Southampton EE Shop at West quay.

 

Gibbo53

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Gibbo53
Contributor
Contributor
In response to Leanne_T

‎08-06-2023 03:26 PM

Hi Leanne.

Out and about for the next few days. Will try and phone them when it gets quiet.

Thanks

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Gibbo53
Contributor
Contributor
In response to Gibbo53

‎11-06-2023 08:49 AM

It looks like I was miss sold a SIM.

Let's hope EE re train their staff.

I will be back in Southampton next month and will see what they have to say about it

 

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