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Lots of packet loss

BackSeat
Explorer

Seeing lots of packet loss:

$ mtr -c 100 -r google.com
Start: 2022-12-14T13:22:10+0000
HOST: ws                          Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- _gateway                   0.0%   100    0.3   0.4   0.3   0.7   0.1
  2.|-- 10.0.0.1                   0.0%   100   15.2  12.8   2.0  23.5   3.2
  3.|-- 11.1.6.254                 0.0%   100   53.8  50.8  28.5 187.8  15.6
  4.|-- ???                       100.0   100    0.0   0.0   0.0   0.0   0.0
  5.|-- 109.249.132.9             14.0%   100   49.9  52.1  36.1  72.7   6.7
  6.|-- 109.249.132.3             63.0%   100   60.2  50.2  36.6  60.2   6.1
        109.249.132.1                    
  7.|-- 109.249.132.2              0.0%   100   54.0  54.9  38.1 310.1  26.4
        109.249.132.0                    
  8.|-- peer7-et-0-1-6.telehouse.  0.0%   100   50.6  54.8  35.8 227.5  20.7
        peer7-et-3-0-1.telehouse.ukcore.bt.net
  9.|-- 109.159.253.185            9.0%   100   56.9  55.0  37.4 146.2  12.1
        109.159.253.235                  
 10.|-- 209.85.255.77              1.0%   100   63.8  54.1  35.9  75.1   6.9
 11.|-- 209.85.252.181             0.0%   100   52.5  53.4  36.1  81.8   7.3
 12.|-- lhr25s27-in-f14.1e100.net  0.0%   100   48.0  56.5  34.6 400.9  35.4

I've tried reporting this to EE but a) chat is down and b) the form to report network errors itself gives an error.

2 REPLIES 2
Christopher_G
EE Community Support Team

Hi @BackSeat

Welcome to the community.

What error do you get when you try to report an error on the network status checker? Could you try reporting it on a different device?

Chris

BackSeat_0-1671033057791.png

Tried on website four times. Not tried with another device.