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Hugely excessive data usage on router

B1g5tu
Investigator
Investigator

‎30-09-2022 10:47 AM

We got a router in Sept that uses mobile data as there's only 1mps available via fixed line.

The company pays me (eventually!) and there's no direct debit option, so have to use PAYG.

I started with 240GB and I've topped up 3 lots of 120GB but it just disappears instantly - there's 2 of us in the house for 4 nights (and the last week, just me), but just after midnight there's a massive spike and most (if not all) the data gets used..... what could possibly be causing this? I have checked my phone and that is only doing a cumulative backup and it's only got 11gB on it total.....

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6 REPLIES 6
Chris_B
EE Community Star
EE Community Star

‎30-09-2022 01:18 PM

@B1g5tu  Your device might only have 11Gb to back up but it’s going to use more than 11Gb to back it up. 
Is your device running apps in the background ? This will use data even if you’re not using the device?   Has your device had a software update ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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B1g5tu
Investigator
Investigator

‎02-10-2022 08:17 AM

It's not just happened once, it's happening every time I top up....am sure the phone can't eat 50 or 70gb just with a backup can it?

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Christopher_G
EE Community Support Team

‎02-10-2022 08:40 AM

How many devices do you have connected to the router, @B1g5tu?

Chris

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B1g5tu
Investigator
Investigator
In response to Christopher_G

‎02-10-2022 09:03 AM

Typically a TV, Firestick and 2 x mobile phones...

TV is turned off around 10pm (I have been leaving the Firestick turned on) ...

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Christopher_G
EE Community Support Team
In response to B1g5tu

‎02-10-2022 02:07 PM

It could be any one of those three other devices (not the TV if it's off) that could be using the data, @B1g5tu.

Are you able to do a bit of testing? First of all, I'd recommend disconnecting the Firestick to see if that stops this from happening.

Chris

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EssexBoyEE
Ace Contributor
Ace Contributor
In response to Christopher_G

‎02-10-2022 11:12 PM - edited ‎02-10-2022 11:20 PM

Some TVs have Hot USB Port(s) sometimes just one or all of them, the idea is an 'energy saving' or 'don't disconnect me' so when you switch the TV off (Stand By) the USB Port(s) are still active with the TV off, meaning if you need to Charge or Power a USB Device you can do it without having to Switch the TV back on or Killing the USB Device from a Remote Connection, the bottom line to all this is if your Streaming via a USB Device and just switch off the TV (Stand By) the Device will carry on Streaming as its still connected to the Internet. For this reason its worth testing this by removing the Fire stick as @Christopher_G suggested.

Or is the Firestick Powered a separate PSU, my 4K Roku Stick does this, I can completely unplug my TV but the Roku Stick is still showing as Internet Connected on my Router.

Other thing I noticed is on your Pic of the Data Usage, they all seem to be a few minutes past Midnight, so are you sure these are Data Burst Usage or a Report of the Total Data Used in the previous 24 Hours? 

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