Sim Card

stoker-john · ‎03-10-2022

Hi

I was wondering if anyone can help, the company had recently purchased a sim so we can use it in our router,
unfortunately, the number associated with the sim was lost (packaging was binned by an employee). The problem is there is no phone associated with the sim as it was for a router only.

Is it a case of reordering a Sim card to replace the one we have no number for?

Any help would be greatly appreciated

cheers

XRaySpeX · ‎03-10-2022

@Schockwave : The serial no. isn't its mobile no.

@stoker-john : Look at http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see its mobile no. as well as data & credit status. Alternatively look in the router's settings for its Phone no. or MSIDN.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

Schockwave · ‎03-10-2022

Hello @stoker-john ,

Welcome to the community,

If you take the SIM card out, you will find the serial number on the card. You could put the SIM card in a phone and you should then be able to see the number associated with it.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

XRaySpeX · ‎03-10-2022

@Schockwave : The serial no. isn't its mobile no.

@stoker-john : Look at http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see its mobile no. as well as data & credit status. Alternatively look in the router's settings for its Phone no. or MSIDN.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP