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Huawei 5G Router

TUX1608st
Investigator
Investigator

I have just purchased a Huawei H112-370 CPE Pro 5g router to replace my 4g router, I have a 5g unlimited sim with EE. I was getting good speeds with my 4g router 100mbs+ but decided to upgrade to get even better speeds, unfortunately this is not the case I only ever seem to reach a max of about 35mbs. Also I cannot now connect to my surfshark vpn and a couple of other apps. Any ideas? Thanks

4 REPLIES 4
Christopher_G
EE Community Support Team

Hi @TUX1608st

Welcome to the community.

Are you getting a 5G connection? Are you getting any error messages when connecting to those apps?
Chris

Hi Chris, both 5g and 4g lights on the router are on when I connect to the internet, and no errors come up with apps, just won't connect. My vpn trys to connect but the best it does is 44% and then  fails.

Christopher_G
EE Community Support Team

Do other apps work OK, @TUX1608st? Such as the web browser and other internet based apps?

Have you tried restarting the device?

Chris

TUX1608st
Investigator
Investigator

The browser and most of the other apps seem to work fine, I have reset the router a couple of times but it has not really made any difference. I think my next step is to try a 3 data sim in the router to see if that makes a differance.