As a many years customer, I am appalled by the difficulty in speaking to someone.
Logged in and waited (and waited ... etc) for the chat button to appear. Nothing. Called 150 and was linked to a cyber-voice that sent me a link (that didn't work). Called again and the same happened. Round and round we go! Tried an email address from years past. Not connecting. Went onto community to seek help - only to find that the post that may well have been useful - had been archived and was no longer active (as I suspect this one will be as the contents are similar). I will describe my query/complaint here in the hope that it may assist someone else:
I received a text saying as a BT and EE customer I was entitled to more data - text YES to 1122 so we can help set this up. So, I did this and was sent a following test saying that I was entitled to double data. Simply text DOUBLE to 1122 to get it added to the account. So I did.
Next I know is that I am being informed that I have called and EMERGENCY NUMBER twice and due to this all of my blocked spam/caller/stalker/creep numbers were unblocked for 2 hours as, apparently, this is standard when you call an emergency number. Confused, I went into call logs to find that I had called (inadvertently) the European emergency (alternative to 999) number which is 112. Of couse, this would trigger before I hit the second 2 of the number.
LET ME WARN YOU THAT ... the legitimate EE logo comes up on your text followed by the 150 on the second text. So, whoever is doing this is pretty fly and knows their way around tech. Yes, it does unblock your blocked numbers but you can go into the murky depths of your phones electronic innards and reset without too much issue.
On an aside - I still haven't managed to get in touch with a meat-person as opposed to an unhelpful pixels-and-wires EE assistant!
