HELP! EE WIFI MINI

[colleenlight82]

Hi,

I have a 4GEE WIFI MINI which ive had a long time. Not used it for a while but going away in a couple of weeks, so charged it up and went to top up/ look at what data is left (there should have been around 80gb but i understand theres a time limit)  and nowhere on the site recognises the number?

When i call through for help its wanting an EE number punched in, but keeps saying the number isnt recognised?

Any help would be greatly appreciated.

Thank you

[XRaySpeX]

Where are you getting its mobile no. from?

[XRaySpeX · Accepted solution]

Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.