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Got a 4g mini last week it works ok but I have connection issues:

JohnDon5764
Explorer

‎21-03-2024 08:40 AM

Connection issue1 echo dot finds network, tries but never connects

issue2 airplay from iPhone XR, tries but never connects 

issue3 iPad connects but not all games work, they just fail to load. 

All of these work on home broadband.
Is there a setting on the mini blocking all of these? If there is I can’t find it. 

0 Helpful
2 REPLIES 2
XRaySpeX
Grand Master
Grand Master

‎21-03-2024 09:08 AM

You probably need to switch the mobile router to the 2.4 GHz WiFi band. These smart home devices often can't do 5 GHz.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
JohnDon5764
Explorer
In response to XRaySpeX

‎21-03-2024 09:10 AM

Thanks @XRaySpeX but it is set to 2.4. 

0 Helpful