18-06-2023 04:13 PM
My 4G mini wifi portable router is not allowing wifi access to any of my devices why?
19-06-2023 08:19 AM
Hi @ADR48,
Welcome to the EE Community. 🙂
Are you unable to connect your devices to your 4GEE mini's WiFi network, or do they have no internet connection once connected?
James
19-06-2023 09:12 AM
I can connect my devices to the network but it will not give me internet access
19-06-2023 09:15 AM
19-06-2023 09:41 AM
Pay as you ago was purchased a couple of weeks ago and all was fine and then suddenly stopped giving access. I still have plenty of credit on my account that I have bought
19-06-2023 09:44 AM
Hi @ADR48,
Did My EE show you had an active data add-on?
If you just have credit, you may just need to use it to purchase an add-on via your My EE account.
James
19-06-2023 09:45 AM
Yes i have an active data add on of around 18gb purchased for the month, have been using this device for a long time with no issues only now there is a problem
19-06-2023 09:57 AM
Hi @ADR48,
Are you in the UK?
If you are, does the Network Status Checker report any problems in your area?
James
19-06-2023 09:58 AM
I ma in Europe at present not in the UK as I said it was all good until a few days a go and then just stopped giving access
19-06-2023 10:27 AM
Hi @ADR48,
Sorry, you can no longer use your UK allowances without a roaming add-on in the EU.
To purchase a roaming add-on, please log in to My EE.
Thanks
James