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Adding a mobile Broadband to MY EE

PetroVision
Investigator
Investigator

‎19-03-2024 12:45 PM

Struggling to add a mobile Broadband to MY EE. Got the very first invoice alredy by post. When trying to link it to the account online it keeps saying "Please enter a valid account number". The account number is on the invoice.

0 Helpful
8 REPLIES 8
XRaySpeX
EE Community Star
EE Community Star

‎19-03-2024 12:50 PM

A mobile BB router is not fixed Home BB. It does not need an a/c no. to link it to your EE a/c. It contains a SIM which has a mobile no. & counts as a mobile.

In your online MyEE: Home > Plans & Subs > Manage numbers > Add another number > Link EE mobile or SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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PetroVision
Investigator
Investigator
In response to XRaySpeX

‎19-03-2024 12:57 PM

It asks to link the product first when choose "Home"

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XRaySpeX
EE Community Star
EE Community Star
In response to PetroVision

‎19-03-2024 01:00 PM

Then link it using its mobile no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
PetroVision
Investigator
Investigator
In response to XRaySpeX

‎19-03-2024 01:06 PM

Still isn't working.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to PetroVision

‎19-03-2024 01:07 PM

What's it saying?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
PetroVision
Investigator
Investigator
In response to XRaySpeX

‎19-03-2024 01:21 PM

Please enter  a valid account number

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to PetroVision

‎19-03-2024 03:10 PM

Sorry, it can't be! That's only asked for for fixed Home BB. You sure you are linking a mobile?

Post a image of the page that's asking you to link.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Dillonm1
Investigator
Investigator

‎20-03-2024 12:16 PM

Same hear and talking to EE is a waste of time, such poor service 

0 Helpful