25-05-2025 09:39 AM
I have the HH20C Smart Hub 5G. Wireless broadband has been working more or less fine in the 10 months I've had it. However, over the last week there have been connectivity issues. The internet connection will just drop completely from time to time (every few minutes), then come back again to a decent 50Mbps or more.
Right now, the hub is flashing aqua, i.e. is trying to connect to the network, yet on the web interface it shows a strong 5G signal and fast.com shows 73Mbps download speed. I've power cycled the hub several times over the past few days, but the dropout issue persists.
I don't understand how the LEDs show it as "connecting" yet interface status shows it's connected with good throughput at the moment.
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04-12-2025 01:31 PM
Same for me the ‘new firmware’ check tells me latest version. Now I have at least some ‘ammunition’ I will engage with EE Customer Service who have done reasonably well in sorting some of my complicated issues (eventually!)