Forget wifi key

[Morfinsix]

Hello, I forgot the wifi key and unfortunately I scratched the password from the back door of the modem and I can't figure out what it is. Now I want to enter the modem settings, I don't know what password to enter, please help.Wifi key erased

[XRaySpeX · Accepted solution]

@Morfinsix : I think you could be in trouble. To get at the WiFi Key you would need the admin pwd, which I believe would be printed on that label below the WiFi Key.

You could try logging in to your MBB router at http://192.168.1.1 with username/pwd as "admin"/"admin" (as a hope). Then on the WiFi Settings tab you should be able to see your WiFi password in clear & change it if you like.

[Morfinsix]

Unfortunately, admin user and password are not working. Do you have the contact number of skype or telegram or the support email of the company so that I can call and request the wifi key from them with the imei and details on the modem?

[XRaySpeX]

No, I only have the Freephone no. of EE which you'll find in my sig. & which you can use free over Skype. I know nowt of these other firms or what they have to do with your router

[Morfinsix]

I don't know what to do anymore, now my modem is a piece of work that I have to throw away, no one is responsible. With this situation, I will never go to EE again and I will not buy their products.

[James_B]

Hi @Morfinsix,

Our Customer Care Team will be happy to see if they can retrieve your password if you get in touch on 07953 966 150.

James

[XRaySpeX]

Have you looked on the underneath of the battery cover or is that what the 1st pix is?

[Morfinsix]

From which messages can you be contacted for free?

Skype, Google Meet, WhatsApp or...?

From which messages can you be contacted for free?
Skype, Google Meet, WhatsApp or...?

[Morfinsix]

Yes, I saw that it has been deleted. The first photo I sent is from the back of the battery door

[XRaySpeX]

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.