I would like to use an EE sim in a 4g/5g router at home. I am having some difficulty getting to the bottom of the Fair Use Policy. There are two sets of terms and conditions (both listed as being current) on the website for 4g/5g mobile data sims, but no indication as to which 4g/5g product they apply to. One is headed 4g/5g WiFi and suggests the data limit is 600gb a month. The other is headed 4g/5g Home and mentions a FUP of 1,000gb. To add to the confusion, a member of the telephone sales team has just told me that if you purchase over the phone, there is no Fair Usage Policy in the contract at all. He sent me a link to those Ts and Cs, but it didn’t work. As the 600gb limit would be too restrictive for me (and, I imagine, for many homes dependent on cellular for their broadband) I also contacted the Business section of EE to see if they had more suitable plans. EE says they reserve the right to transfer you to a business plan if you exceed monthly limits, but it appears from the online T and Cs there is no business plan that offers a more generous limit, though depending who you speak to, there is either a 500gb limit or none at all. I was unable to check the T and Cs he was referring to, but the online T and Cs are fairly clear that the FUP is 500gb. Perhaps it is different if you buy it over the phone.
The EE website is a bit of a mess and data limits are clearly not well understood by staff. Does anyone know which data limit would apply to a data sim purchased for a home modem, whether it is at all credible that sims purchased over the phone have different terms and conditions attached and what business plan is available (say to a sole trader) that would have a more generous allowance?
