EE mobile broadband and xbox

[Brettofdevon]

Hi all,

Got an EE smart hub on 4g. Set it all up, everything connects fine including the xbox. But two apps on it doesn't load. Disney Plus and YouTube. Hot-spot my phone and all works well.

Any ideas why EE is blocking access to disney and YouTube on the Xbox?

Also it doesn't allow my Alexa to connect either 

Many thanks 

[Rach_H]

Hi @Brettofdevon,

Welcome to the Community!

We don't want you to have any issues using apps with your smart hub, so I'd recommend reaching out to our Technical experts, and they can look into why this is happening, and help get this resolved.

Rach

[Valodioh]

Hello

How can I set up my mobile broadband for optimal access to online games? I’m currently unable to play any online games on my devices, even after speaking with a member of the technical staff for advice. What steps should I follow to configure my connection properly?

[XRaySpeX]

@Valodioh : You are probably finding yourself up against a limitation of EE's mobile network. The EE mobile network uses Carrier Grade NAT (CGNAT) resulting in a double NAT, which games consoles often object to, which means you don't get your own public IP address but share it with other users. So you can't be uniquely id'ed on the Net & therefore your LAN cannot be addressed from outside for unsolicited accesses. This is unlike fixed BB. 

If this occurs there is nowt you can do to avoid it.

IMHO the EE mobile network is not really suitable for gaming.