EE broadband

[EllieW1]

Hi, I’m trying to link my broadband on the app but when it asks for my billing account number, I’m putting in my account number on the card I get my bills taken from however it says it’s incorrect… we’ve had this EE broadband for a year now but just wanted to change a few things hence why I’m linking it up to manage my account but its not letting me… I don’t have a landline (yes I’ve tried my mobile number that is linked but doesn’t work). I don’t know what else to try. Any ideas?  

[XRaySpeX]

The image with the mobile no. cannot be approved for display on this public site for just that reason.

[Eddy2760]

Ahh that’s what was in that picture lol, yeah I get why that wouldn’t be shown lol 😂 

[XRaySpeX]

It's the Content Unlock screen with the mobile router's no. showing.

[EllieW1]

Haha yea my bad… 

I’m trying to now connect my SIM number to my account but it’s saying that I’ll have a passcode sent to that number that I’ll have to put. Where would I receive this passcode as the SIM number technically isn’t my mobile number… I haven’t received one on my phone nor my partners. I’ve tried putting my partners details into the content unlock thing (it is a joint account yes) but it’s still saying cannot unlock… I don’t know what I’m doing. I’ve had too many attempts at the passcode so it’s now locked me out so I shall try again in the morning hopefully, if not it’s a trip to the EE store. 

[XRaySpeX]

Most mobile routers can receive texts. Login to it & look for the SMS Section. @Eddy2760 told you how to earlier.

[Eddy2760]

You can retrieve the passcode number via logging into the router settings,

type 192.168.1.254 into your browser and it should open it up, 

user should be admin (all lower case) 

password should be on the router 👌 when logged in you can go to the message inbox for the SIM card 👌

[Eddy2760]

192.168.1.1 sorry not the other one lol 😂 that’s for normal broadband hub routers lol

[XRaySpeX]

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@Eddy2760 wrote:

type 192.168.1.254 into your browser and it should open it up, 

No, that's the IP of a fixed BB router. A mobile router is likely to be http://192.168.1.1 as you said earlier.

[EllieW1]

It’s ok I’ve got the link, it’s saying the password on my paper thing is incorrect anyways , I’ll do it all in the morning coz I’ve been locked out of everything now for trying too many times…. Thank you guys for all your help, you will prob hear from me at some point tomorrow as well lol. Sorry to be a pain!! 

[Eddy2760]

lol yeah my good old auto correct for my router popped up lol 😂