EE WiFi-Auto not connecting to available hotspot

[nsskinner]

I can see an EE wifi in my network list and can connect and see the log-in/pay-wall., I have EE WiFi-Auto configured jn my network list BUT it does not appear as an available wifi network to select - why?

[Katie_B]

Hi @nsskinner. 

Thanks so much for coming here. 

Are you within range of an EE WiFi hotspot?

Katie

[nsskinner]

Not right now. But when I have the issue I am. I can see an EE wifi available with full strength, I can access that and get to the pay-wall/login (but I don't have a BB account, so can't login that way).

But I understood that by configuring the wifi auto access that I would be able to use the EE wifi as a hotspot.

[Alex_H]

@nsskinner EE WiFi is free for New EE Broadband or BT Broadband customers, which you would login to using your EEID, the e-mail and password you login to the app or website to manage your account with.

If you are not a New EE or BT broadband customer then in order to use the EE WiFi it would require purchasing access. You can read more on the EE WiFi help pages here Help & advice | Find WiFi hotspots | EE WiFi

EE WiFi Auto is the network name for our London Underground WiFi network which is available to all our mobile customers.

Alex