EE MiFi not connecting to network

kcurrie65 · ‎25-12-2022

Morning Merry Xmas everyone. Our MiFi device we bought for our campervan 120Gb valid for a year ( valid till April 2023) the last 3 times we have been out wont connect to the network (EE) just gets a red LED (should go blue when it connects to mobile data. I have checked in my account there is loads of data left. so any clue as to why it wont connect? Thanks in advance

kcurrie65 · ‎25-12-2022

Hi @Northerner so it turns out even though you pre pay the Data and it is valid for 1 year if you don't add credit to the mifi within 6 months it suspends the number. Its a legal thing apparently. Turns out its a simple fix dialing 150 from my mobile and the agent sorted it straight away. Simpler fix would have been if I could have flicked a switch from the app to save the agent

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Northerner · ‎25-12-2022

Hi @kcurrie65

Are yo in the UK?

Have you checked the EE network?

https://coverage.ee.co.uk/coverage/ee

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

kcurrie65 · ‎25-12-2022

Hi @Northerner so it turns out even though you pre pay the Data and it is valid for 1 year if you don't add credit to the mifi within 6 months it suspends the number. Its a legal thing apparently. Turns out its a simple fix dialing 150 from my mobile and the agent sorted it straight away. Simpler fix would have been if I could have flicked a switch from the app to save the agent