EE MIFI

Seacote1 · ‎03-02-2024

Hi

We bought an EE unlimited data sim with Huawei hotspot modem.

We can connect phones and Laptops to the Internet with this, but for some reason the bush tv that we have won't connect. It connects to the modem and shows WLAN connection but says no Internet connection when we try to connect to Netflix etc.

Also our Google speaker won't play music stations.

Any ideas?

Thanks

Northerner · ‎03-02-2024

Hi @Seacote1

Have you tried forgetting the network on your TV. Is the TV software up to date. I would even try resetting your TV under settings if available.

As for the Google speaker can you reset this device?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

Seacote1 · ‎03-02-2024

Thanks, I've done this already,
Tried tech desk to no avail
Stuck now lol

Northerner · ‎03-02-2024

Hi @Seacote1

What model number TV do you have?

Which Huawei hotspot.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

Seacote1 · ‎03-02-2024

Hi
We have Huawei E5576-320 hotspot.
TV is Bush 32inch smart HD DLED HDR freeview
Thanks

XRaySpeX · ‎03-02-2024

If your mobile router has the choice between 2.4 & 5 GHz WiFi bands connect the TV to the 2.4 GHz SSID.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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