EE 5G router not connected to internet

[Spider83]

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Hi.

My router is on and fully charged. The light is not on so I am not connected to internet. I have 200G of data. I have tried all the recommendations so far. Turning off and on, rebooting, moving router etc. I have only had the router one day. It was working last night and this morning but now - nothing.


Any advice appreciated.

[Leanne_T]

Hi @Spider83 

Thanks for coming to the community. 

Are you able to try the router SIM card in another device to see if you can connect to the internet? 

Leanne.

[Spider83]

Hi Leanne. Yes, I tried that but no luck.

[Leanne_T]

Thanks @Spider83 

Did you have a signal showing when you had the SIM in another device? 

What happened when you tried to connect to a web browser? 

Leanne.

[Spider83]

It was showing as connected to the network but no internet. Web browsers wouldn’t load/open.

[Leanne_T]

Thanks @Spider83

Do we have any known problems showing for your area on the EE Coverage & Network Status Checker if you enter your postcode and select 'check status'? 

Leanne. 

[Spider83 · Accepted solution]

I checked that and it showed as good coverage/no problems for my postcode

[Leanne_T]

Thanks @Spider83 

In this case, please get in touch with our tech guides and they will get this looked into in more detail for you. 

Leanne.