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EE 5G Router 2021 - Daily reboot to get good 5G connection

VDB123
Investigator
Investigator

Hi all,

I have an EE branded 5G 2021 Zyxel router with an unlimited data 5G sim running in it. The router has an external 5G/4G Bluespot Antenna connected to it which is getting a good/Excellent signal from the 5G cell tower it is pointing at. 

My issue is that overnight there seems to be activity on the 5G cells that mean I get kicked off a certain 5G cell on to another and sometimes dropped down to a 4G cell. I would expect the router to then scan constantly or very frequently for a better connection and then flip to that once available but that doesn't seem to happen. Every day I have to login and force the router to rescan for networks and then it picks up the 5G cell again. Is there anything I am doing wrong here that stopping the router being intelligent enough to do this itself? 

I did look at getting a 5G only antenna so that it ignored 4G networks when the flip flop seems to happen overnight. The problem I think I will have is that the 5G only Bluespot antenna that I was looking at https://bluespotnet.co.uk/products/bluespot-mini does not work on the bands that I think I am receiving 5G over. My cell connection is using band B3+B3 on most cases. Would this antenna not see these bands? 

Other concerns I had was whether the sim I am using has something to do with the aggression it has around looking for better networks. The sales guy from EE told me that using a 5G sim designed for a phone (not a data sim) would act the same as a Data Sim. I did ask why there's a price difference and was given an answer that I didn't "buy" but went along with it. Some clarification about this would be really helpful and whether this could be something to do with my issue? 

The other idea I have had: is there an API you can script commands to my EE router to remotely send a reset command? Any other ideas helpful?

In general I am very happy with the connection and reliability during the day, but having to do this daily task every morning is pretty frustrating.  

10 REPLIES 10
Leanne_T
EE Community Support Team

Hi @MidgeY2K 

Your My EE account will show your last bill and any extra charges. If you would like to discuss your options and the bill amount please get in touch when you can. 

Leanne 🙂