Connecting to my mobile broadband router

Jud8 · ‎24-08-2022

Hi, trying to connect desktop and Android phones to new 4g router. The WiFi is visible but won't connect.

XRaySpeX · ‎25-08-2022

Have you supplied your devices with the router's WiFi pwd when you try to connect?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Jud8 · ‎25-08-2022

Hi,

Thanks for your email. Yes. We have the internet working now by plugging
the router into a desktop but the WiFi isn't working.

Warm regards
xxxxxx xxxxxxx

+xx (x)xxxxxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

James_B · ‎25-08-2022

What happens when you try to connect via WiFi @Jud8?

James

Jud8 · ‎25-08-2022

Hi,

IP configuration failure.

Warm regards

xxxxxx xxxxxxx

+xx (x)xxxxxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

James_B · ‎25-08-2022

Hi @Jud8,

Which router are you using?

James

EssexBoyEE · ‎25-08-2022

@Jud8 IP configuration failure.

As long as you know both your Default WiFi and Router Admin Access Passwords (just in case), I would do a Factory Reset on the 4G MiFi Device.