Cant use steam

[Deg1l]

I can use 5g cpe to surf the internet and view all the information in the discord channel, but I can't join the voice channel. Steam also shows no connection.I saw a forum that asked me to set ipv6&ipv4 to ipv4 only. But after I set it up, the 5g cpe could not connect to the network directly.

[Deg1l]

delete the username and password still not working,my 5g router is 5g cpe pro 3

[Leanne_T]

Hi there @Deg1l 

Thanks for coming to the community. 

If you are experiencing problems connecting to the voice channel when using the mobile router, please get in touch with our technical guides to get this looked into. 

Thanks.

Leanne.

[Deg1l]

I have tried both going to the offline store and calling the technical support . The offline store said that they can't do anything, and the technical support will only reset the network. Resetting the settings did not solve my problem.

[Katie_B]

Hi @Deg1l. 

After resetting your settings did you get back in touch to let the team know this did not work?

They may be able to continue with a diagnostics. 

Katie

[Matt_124]

It is 100% an issue with the use of the IPV6 layer, and switching to IPV4 only should allow it to work but I'm not familiar with the router you're using and why it would not reconnect.

Could you try to reach out to the manufacturer to see if they have any ideas on how to get this to work?

Copying the details from the Default profile and changing that one setting should not cause it to refuse to connect.