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Removing Content Block on mobile wifi device

Jonathan
Explorer

My home broadband is down. I bought a PAYG EE Mobile WIFI device with 30 day unlimited data to tide me over. But Content Block is on. I have 3 family phones with EE and all turn up on my account and I can set them to "adult". But the WIFI device does not turn up on my account (as PAYG) so no option to turn off Content Block. Any tips on how to turn off the Content Block on the PAYG device.?

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@Jonathan  You call customer support and request it’s removal or you go to a EE store with in date  photo ID.      

You’ll need to know  the number of the sim in the device. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.