Can’t purchase add-ons for 4G Mobile WiFi

bsf07
Visitor

‎15-10-2023 09:52 AM

Hello

I have a EE PAYG 4G Mobile WiFi that has run out of data. I can no longer connect to it and it doesn’t turn on for more than 5 seconds, but it is fully charged.

I have topped up money but I am unable to buy add-ons for data. I cannot connect to the mobile router by WiFi, every time I try add-on.ee.co.uk it tells me I need to turn off WiFi and connect to the EE network, which I do not have. I am doing this from a mobile phone that isn’t with EE, so I’m just trying to buy add-on for the router.

I also have an EE account but the router is not paired with the account so that is basically useless.

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎15-10-2023 10:29 AM

Hi @bsf07 

When did you last use your 4G service before the data ran out. 

Thanks 



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