Can’t link my device to mange my account

[green-782]

Can’t link mobile device for account management 

[XRaySpeX]

MyEE doesn't work for registering PAYG MBB devices or at least those with data SIMs. It stops at telling you to connect your device & login to it, but when you've done as instructed it doesn't have anywhere for you to say you've done it.

You may continue using your device but you just can't register it to MyEE.

1. Use Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no.
2. Go to http://add-on.ee.co.uk/status from the device will tell you your usage.
3. Go to http://add-on.ee.co.uk/purchase from the device to buy add-ons.

These should still work.

[TIGGY3640]

Every time I log into my account it says verify account and I should receive an email.

I have signed up on EE and my sim card runs out end of the month so I just want to see what offers their are to load up the sim.

[James_B]

Hi @TIGGY3640,

Welcome to the EE Community. 🙂

Have you not received your verification email? If you haven't, please check your spam/junk email folder.

Thanks

James

[rosella-bjn]

It’s not letting me link my device as it says I need to provide a number from EE; however I have an EE SIM card on my phone. Can you please help?

[Leanne_T]

Hi @rosella-bjn 

Thanks for coming here. 

Have you had a My EE account for this number or email address before? 

Is the SIM pay as you go or pay monthly? 

Leanne.

[TIGGY3640]

All sorted now on pay monthly contract 👍 

[Leanne_T]

Thanks for letting me know @TIGGY3640 

Leanne 🙂

[rosella-bjn]

The email hasn’t been used in anything, nor has the number. It is also pay as you go.
Thanks,
Rosella

Sent from my iPhone

[Leanne_T]

Thanks @rosella-bjn 

What happens when you add the number when asked?

Does the same message show in the My EE app and My EE account online?

Leanne.