Can't Link Device in EE Account

[Sonsanchi]

Hello, I have looked for assorted solutions, but I have my first 4G WiFi dongle to get online via laptop, but in order to remove the automatically applied moderate content block, I need to access EE, but after logging in and reaching the "Good Morning, Link your device" page, and I click the Mobile Broadband option, the only two sets of "account" numbers that I have—one on the delivery sheet that came with the dongle, and the other the one that appears on the EE Status page, showing how much of my monthly allowance has been used, each account  number is not only different, but is longer than the 9 digit number that is allowed in the device box! I don't have a monthly bill letter yet, as the dongle is brand new, so maybe that will have another account number on it that will work, but if anyone can suggest any ideas I will be grateful.

[Sonsanchi]

I meant with regard to spaces being included in pasted numbers. That would be why it didn't work in this case.

[XRaySpeX]

No. Having now tried it, it is not unnoticed spaces that is doing it but even when you carefully highlight and copy exactly the 11 digits the paste only dumps 9 digits in that particular field and you need to add the other 2 digits manually, even on a PC. 

[Sonsanchi]

I see. Then it is an unusual glitch.