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Broadband issue(self-inflicted to be honest)

Pluggit
Investigator
Investigator

‎05-05-2026 03:48 PM

18 month contract is up and received email from EE advising me. Tried to use the portal but couldnt access it(used it before without issues). Tried phoning but put on a 20min waiting time, and this a Saturday eve at 18:00! Anyway, I threw a tantrum and decided to try another service provider. Signed on with 3(5g) and closed contract with EE who Ive been with for donkeys. Next morning I looked into this 5g system and then realised that I may not be able to get 5g good enough and would end up with 4g at best and that locals with this system rue the day they installed it - most properties in this area are old stone or brick construction and attenuate signals very badly. What have I done. Long story short; If I try this 5g/4g and its crap, could I just buy another package with EE and go back to them with all my old details etc still on the system almost as if I never left. I cant believe how quickly they closed my contract , it was less than 12 hours, agents must have been looking for something to do, which I find very annoying as they could have been just as efficient when I tried to enquire that Saturday evening thus saving me all this trouble! 

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3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎05-05-2026 04:28 PM - edited ‎05-05-2026 04:29 PM

@Pluggit : It is advised when thinking of new mobile provider to try it out 1st with their PAYG SIMs.

If you were to come back to EE you would come as a new cust.

What BB did you have with EE, mobile (5G) or fixed Home BB?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Pluggit
Investigator
Investigator

‎06-05-2026 07:36 AM

Thanks for reply. 

I suspect I,ll start all over again. No hardship. These companies bump you off and take you back as standard practice. I had Home-Broadband, no line- rental and no preferential prices or terms. Ive seen packages that they do now and they are basically what I had. Just damned annoying that when I needed them to actually DO something for their money,they let me down, and when I needed them to ignore me for half a day they were on it like lightening.  

Regards

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Chris_S
EE Community Support Team
In response to Pluggit

‎06-05-2026 08:38 AM

Hi @Pluggit 

I'm sorry to hear about your experience.

 I can imagine it's frustrating when you need to contact us but you struggle to get through.

If you'd like to make a complaint about your experience, you can complain via our Complaint web form.

Chris S

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