Contract cancel

[Réka]

Hi, It is very bad that you can only discuss openly in writing and get information based on the opinions of users. Why can't I consult with an administrator on professional issues, because I can't consult through a personal system, not publicly.
I would like to cancel the order. This foreshadows the unfairness of future administration. (Management over the phone is lengthy, there is no trace, and I start all over again with each phone call.) I do not wish to negotiate over the phone or on public portals. This is a joke.
So: Nothing has been sent out yet, I would like to withdraw from the contract and get the advance payment back.

Sincerely, Réka ****

[Mod edit: full name removed. Please do not post personal details in public forums.]

[XRaySpeX]

If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. Otherwise if you intend to move to another network, either taking your existing no. with you or not, get your PAC or STAC respectively from EE & give it to your new provider. If you are still within your min term you will be liable to pay Early Termination Fees for the rest of the term. It will basically be months left x monthly charge - 4%.

[Chris_B]

@Réka  If you’re an EE contract customer you can use live chat via the EE app,  if you are not yet a EE contract customer then you call.   It’s that simple.   You don’t use a public forum for cancelling an order as its a public forum that has no access to orders or any account you have set up. not wanting to call is a you choice and unfortunately it’s your only choice to cancel an order.  They need to know it’s a you who doing the cancellation. 

[bristolian]

Out of curiosity, what do you mean by "consult with an administrator on professional issues"?