Arlo Security Camera and 5GEE Router

[mark_12]

I've just switched from ADSL to 5GEE home broadband and facing some issues getting my Arlo security cameras to work.

There are 2 cameras which connect wirelessly to an Arlo SmartHub which is connected to the 5GEE router via ethernet cable. The issue seems to be that every few minutes the connection is lost resulting in the cameras going offline and then coming back on. All other devices connected are remain connected and all seems stable. The signal strength doesn't look to be an issue either. 

I've had a search around the community and it seems others have had similar issues but I can't see a clear solution - are there any settings I can change to prevent the connection from dropping off? I've seen CGNAT being mentioned a few times but I'm not too sure what that means or if it should be adjusted.

Would be a shame to have to return the product as speeds are far greater than what I was getting previously however if I can't get the security cameras to work I'll  have to 😥

Any help is greatly appreciated!

[EssexBoyEE]

Long shot, could be the Camera Software is trying to use an IPV6 Connection, try this - 

Login into the Routers Admin WebUI, create an additional APN Profile in the  Routers Profile APN Settings, copy the existing APN details across but set the IPV Settings to IPV4 Only and set the Authentication to PAP, save the New Profile, set it as Default then Reboot the Router, at the Same time Reboot ALL the Devices connected to the Router via WiFi including any Devices using Ethernet plus any related Software, try and do all this while the Router is Re Booting.

[mark_12]

Thanks, will give it a go this evening and report back

[mark_12]

This didn't make a difference unfortunately. Thanks for trying!

[mark_12]

Still couldn't get this working after numerous chats with EE technical support. The final suggestion was to purchase a separate router which I wasn't prepared to do so I've returned it and reverted back to a fixed line.