App shows wrong info and upgrade didn’t happen

[Fcc1837363]

On 16th May I upgraded to a data package and switched to The EE broadband powered by BT. Broadband happened but not the upgrade. Still on old tariff despite so long on the phone. What a waste of time. Now need to phone again. 

[Leanne_T]

Morning @Fcc1837363

Thanks for coming here. 

When you upgraded and changed the plan, did the team advise when the changes would take place? 

Have you had a bill since you upgraded? 

Leanne 🙂

[Fcc1837363]

Yes I have had a bill and a new data allowance, which is still the old one. Changed May 16th so assumed next bill on 18th June would show changes.

[Leanne_T]

Thanks very much for the quick reply @Fcc1837363

Please give us a call on 150 or 0800 079 8586 and the team will help you get this looked into. 

Let me know how you get on 🙂

Leanne.