Addon Purchase Issue

Xeocam · ‎24-09-2023

How do I buy an addon for my Wi-Fi module?

I have topped up and when I try to buy an add-on all I get is a message in the app and in the web portal:

"Please turn off your WiFi. To get access to this platform you need to turn off your WiFi within settings."

I have tried all the steps and multiple configuration to try to buy an add-on.

Any steps to resolve most welcome

Thanks

XRaySpeX · ‎25-09-2023

Look at http://add-on.ee.co.uk/purchase from a device connected to your mobile router by WiFi to see what data add-ons are available.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

XRaySpeX · ‎25-09-2023

Look at http://add-on.ee.co.uk/purchase from a device connected to your mobile router by WiFi to see what data add-ons are available.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Xeocam · ‎25-09-2023

Thank you for your reply. The suggestions do not work and the link provided is not secure. I will request a refund from EE

Leanne_T · ‎25-09-2023

Hi @Xeocam

Thanks for coming here.

You can view remaining allowance and purchase data on the add-on.ee.co.uk page on a web browser connected to the WiFi device.

Thanks.

Leanne.