Addon Purchase Issue

[Xeocam]

How do I buy an addon for my Wi-Fi module?

I have topped up and when I try to buy an add-on  all I get is a message in the app and in the web portal:

"Please turn off your WiFi.   To get access to this platform you need to turn off your WiFi within settings."

I have tried all the steps and multiple configuration to try to buy an add-on.

Any steps to resolve most welcome

Thanks

[XRaySpeX · Accepted solution]

Look at http://add-on.ee.co.uk/purchase from a device connected to your mobile router by WiFi to see what data add-ons are available.

[Xeocam]

Thank you for your reply.  The suggestions do not work and the link provided is not secure.  I will request a refund from EE

[Leanne_T]

Hi @Xeocam 

Thanks for coming here. 

You can view remaining allowance and purchase data on the add-on.ee.co.uk page on a web browser connected to the WiFi device. 

Thanks.

Leanne.