13-07-2023 05:20 PM
I'm unable to connect to the internet via the LAN port on my EE 5GEE router (no ethernet port lights illuminate when a device is plugged in). I've tried connecting the following devices to the LAN port
but nothing seems to work. I first received the 5GEE router 3 days ago, and the LAN port was functioning and providing internet access via the U6 Lite access point before stopping suddenly after about an hour. The LAN port hasn't worked since.
Rebooting the 5GEE router hasn't resolved the issue.
14-07-2023 04:01 PM
Hi @moonfruit
Does the cable work with another router? Or do you have another cable you can test with the 5GEE Router?
Chris
16-07-2023 08:00 PM
Hi @Christopher_G,
Thanks for the suggestion. I'm afraid using a different ethernet cable doesn't resolve the issue.
17-07-2023 08:39 AM
Thanks for checking @moonfruit
Please get in touch with Technical Support so a member of the team can help.
James
17-07-2023 11:35 AM
Hi @James_B,
I contacted EE technical support about this issue last week and they were unable to resolve this issue because their knowledge base didn't cover the issue I described to them.
I can see a number of people have posted questions about similar issues related to the LAN port on this device over the past 2 years so I know I'm not alone.
17-07-2023 11:58 AM
17-07-2023 03:59 PM
Hi @James_B ,
They offered to replace/repair the router however it subsequently emerged I was ineligible because I purchased the router second hand; in any case, this is likely a software, not hardware, issue.
17-07-2023 04:01 PM
Hi @moonfruit,
As the router seems to be faulty, I would recommend returning it to the retailer you purchased it from.
James
17-07-2023 04:07 PM - edited 17-07-2023 04:07 PM
Hi @James_B ,
In my experience, I find it highly unlikely that the LAN port will have failed (hardware-wise) after only an hour of device use.
I know I'm not the first person to experience an issue like this, so I do hope that EE community members reading this will offer any useful discussion related to the issue I am experiencing.