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5G Wifi hub problems

bun-548
Visitor

Hello, I’m having multiple problems with my 5G Wifi box.

1. I have it plugged in at all times, and yet the power light is constantly flashing as if I have less than 20% battery.

2. The connection keeps dropping out. The box will be connected for anything from a few minutes to a few hours (with flashing power light), then drop, and when I look at the lights, they’re all off except the flashing power light. I then have to reset the box to force it to reconnect. (It actually literally did it as I was typing this, about 10 minutes after I reset it.)

is there anything I can do to fix this? It’s making the box unusable as when I do manage to get a connection at all, it doesn’t last very long.

1 REPLY 1
Ali_A
EE Community Support Team

Hi @bun-548 

Welcome to the Community. 

Sorry to hear about your 5G WIFI box facing an issue. 

First step is to perform a factory reset on the box to see if that works. 

If you're still facing a problem after that you'll need to call Customer Service so the technical team can investigate further if there is a physical fault. 

Ali