5G EE router (QTAD52E) - invalid SIM

[HDaddict]

Hello everyone, 

My 5G EE router, model QTAD52E , is giving an INVALID SIM error with any SIM card I'm trying, even with an EE sim.

Has anyone encountered this before? Any solutions?

Maybe I need to set up the correct APN settings?

Thanks in advance for any help

[Leanne_T]

Hi @HDaddict 

Thanks for coming here. 

Does the EE SIM card work in another device?

How long ago did you purchase the router? 

Leanne 🙂

[XRaySpeX]

What are your APN/Profile settings?

[HDaddict]

The SIM works just  fine on a smartphone

[HDaddict]

I checked the APN settings and only the dial settings had a value in it.

Do you know what values I should insert in this screen?

Thanks

[XRaySpeX]

Yes, your Profile is not fully populated. Refer to EE APN Settings: Where to find them to find suitable values.

[HDaddict]

I can't find the correct values for:

IP Type

Dial number

Protocol

Any ideas?

[XRaySpeX]

Try:

• IP Type = IPv4/IPv6 or play around with what the drop-down offers you.
• Dial No. = *99#
• Protocol = PAP