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5G EE Router - randomly drops to 4G, can I fix it on 5G?

scottxs904
Contributor
Contributor

Hi

I have recently moved to EE 5G with the EE 5G router - I suffered for years with terrible broadband so to see speeds like this I am well happy.

The only downside is the router randomly drops to 4G and seems to stay there until I reset the router, then it goes straight back to 5G.  I have no signal issues, I am getting one bar short of a full 5G connection and I have tried changing the network setting to 5G only in the router config pages but when I do that the router does not seem to be able to connect to the network.

Any ideas?
It is a pain in the bum having to check the router all of the time to see if it has dropped to 4G, I just want it to stay on 5G.

 

30 REPLIES 30
Jwbox911
Contributor
Contributor

join the club !! sorry EE didn't even know what I meant when I asked ! as far as I can see there is no way. Mine is the 2024 model HH20, and it even goes to 4g when the 5g is much better !!!