4g router and smart tv issues

[GraemeFraser]

We have had a 4g ee router for a couple months with no issues. Recently both netflix and amazon prime will not work on smart tv or firestick. Internet speeds are fine and netflix through phone works fine. I have tried resetting the content control with no success. How can this be resolved?

[FishBurger]

@EssexBoyEE  haha what you have recommended seems to have done the trick!! I have no idea how this has helped but thank you so much!!!! I will test this out for a day or so and see how it goes and get back on here to update 🙂 

[EssexBoyEE]

Glad to be of help, let us know how you get on in a few days after your Tests

[Jandrews0081]

Thanks - as a total newbie can anyone explain how to actually access these setting on the router?? @EssexBoyEE 

[Leanne_T]

Hi @Jandrews0081 

Welcome to the community. 

Which router are you using?

Are you having problems with your router? 

Leanne.

[Jandrews0081]

Hi Leanne

Yes same problem as described in the thread, however none of the suggestions seem to solve my issues. 

Router is 4GEE Router 

model D412C57

[Christopher_G]

Hi @Jandrews0081

It may be worth speaking to our Technical Support team to make sure everything is OK from our side. They'll be able to send a network refresh through to your SIM card too.

Chris

[MSiggers]

Hi

I would like to add to this.

I have spent 3 days trying to sort the same problem with no joy. I also fin this morning that Microsoft Teams did not work with the ee data sim, so I lost a days work.

Numerous calls to ee and visiting an ee store did not resolve the issue. Using and O2 or Smarty sim worked perfectly.

I strongly believe there is s problem with the data sims from ee.

As a result, I've gone to O2, and although I'll miss the speed of the ee sim, if it doesn't work properly, it's no good to me.

Ee need to sort this.

Mike