cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No access to Facebook and Messager

cristiandragan2
Investigator
Investigator
 
5 REPLIES 5
James_B
EE Community Manager
EE Community Manager

Hi @cristiandragan2,

Welcome to the EE Community. 🙂

What happens when you try to access Facebook?

What type of device are you using?

James

XRaySpeX
EE Community Star
EE Community Star

It could be your Switching Content Lock OFF or ON . It is switched on on new & upgraded contracts & seems to affect social sites. If just switching it OFF doesn't help, try switching it to STRICT, reboot your device and then switching it to OFF. That is seeming to do the trick.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Samsung S20 5G, waiting for network...

cristiandragan2
Investigator
Investigator

Is moderate, but stil not working ,is waiting  for network 

Leanne_T
EE Community Support Team

Hi @cristiandragan2 

Are you using the Facebook app or a web browser? 

Can you access all other apps and sites? 

Leanne.