4GEE home router 3 - won't play Netflix

[sezgrump]

I have a new 4GEE home router 3, everything has connected except my 2 teles cannot get netflix to work on them. catch up (bbc i player etc ) and disney plus are fine but netflix wont get past either 0%, 25% or sometimes 76% then I just get a message saying cannot use come back later. customer services say cannot help only thing is work ongoing on local mast that is not finished until dec!!! very frustrated. netflix worked perfectly on previous broadband supplier even though my speed with BT was only 5mg - tests show get 11 to 17 now sometimes 7 or 9 but only need 1mg for netflix - can anyone help? many thanks 

[sezgrump · Accepted solution]

Hi All,

I have solved my issue - well tech experts from Which consumer  group have. They advised to reset the DNS

settings on my TV 

I have looked into your TV an you should be able to change this directly from the TV settings, try the following steps:

• Go to Menu > Settings menu > Network > Network status.
• Click Network status.
• When the check is complete, click IP Settings.
• Choose the DNS setting and select Enter manually.
• Enter either of the two options into the DNS settings:

 
Primary DNS: 8.8.8.8
Secondary DNS(if asked): 8.8.4.4  

this was very easy and completed in a minute and everything worked perfectly.

I believe you can reset the DNS settings on the router, I do feel that the tech gurus from EE should have known this as I know I am not the only one to have had this problem.

Gary from EE did ring me yesterday and has arranged a £30 credit to my account and apologised so this ends this chapter. 

thank you for all your help guys - it was much appreciated. 

[Jon_K]

Thank you so much for coming back to share this, @sezgrump.

Hopefully other users can use this if they have a similar experience.

Jon

[cmw3]

Fixed it for me!

[sezgrump]

Glad it worked for you!

[Jockinleeds]

This is EXACTLY the issue I have, its started about a year ago on the latest Huawei router provided by EE. In the end I went back to my original EE router and it was fine.

As of last week - the original router has now given up life and I'm back to the 'newer' Huawei again... AND Netflix has once again started buffering at 25%. 🙄

Now, I cant see it being the TV  - rationale - if I hotspot a WiFi connection from my Phone (Also 4G EE data) then its fine! So it must be the router! 

I must try and see if I can amend the DNS settings on the router.

Might ask for another router - without one, I cant use the service.

[Rob603]

Amazing - I had this same issue with an EE Sonicare in my HUAWEI 4g router which worked perfectly with sky mobile. Changing the DNS settings on my Samsung TV sorted the Netflix issue!!! Many thanks.

[Janekillips]

Useless idiots