4GEE Wifi Mini Hub not connecting

[LaLaBeepBeep]

I've just moved house and while I'm waiting for the BT engineer to come out to connect me back to infinity they've sent me a mini hub for the meantime so I'm not living like the Amish. Unfortunately it's not working.

All the lights are blue and the hub shows up on all my devices it just doesn't let me go on anything on the internet. It'll try to load for a good bit then it just cancels itself out. 

I logged into the IP address to see if there were any signal issues and it was going in between 3-4 bars of signal but still had 4G. Tried to go into the advanced settings but not sure what the password for the device is, the WIFI password didn't work nor did admin. Anyone else have this issue able to fix it? 

[XRaySpeX]

Login to your MBB router at http://192.168.1.1 with the admin password found under the battery cover.

Is it on contract or PAYG? If PAYG, have you topped it up?

Visit http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status as well as its mobile no. at the top. What does it say,  obscuring your mobile no.?

[LaLaBeepBeep]

That password didn’t work

i have unlimited data from BT because I’m waiting on engineers coming out to set up my home broadband

i couldnt get on the other website because the internet isn’t working on the hub 

[XRaySpeX]

You don't go on the Net to get to the EE Add-on page. It's within EE's own network.

[LaLaBeepBeep]

Okay. I am not an EE customer on my mobile I’m with O2. The only way for me to get on it is through the EE hub which is connected but not letting me on the Internet like it’s just not working at all. Either way I have unlimited data with no way to use it because the mini hub isn’t working properly. I’ve been trying to access that page through the EE network and it just loads and loads for eternity before cutting out 

[XRaySpeX]

Do you have an EE SIM in you mobile router? Your O2 SIM in your phone doesn't come into it as you should be connecting the phone by WiFi to the router.

[EEmini]

I am having the same problem, the sim is an EE sim in the mini hub, the sim is suppose to have u limited data. When trying to connect to anything it doesn’t work, nothing loads, it says that I am connected but still there is no internet 

[Leanne_T]

Hi @EEmini 

Thanks for coming to the community. 

Is this a new EE SIM card?

Are you able to try the SIM in another device to see if you can connect to the internet? 

This will help us to know if the SIM card is working as it should be for you. 

Speak soon.

Leanne. 

[Ruby1962]

I'm having the same problem, they sent me a little white box but the dam thing keeps turning off and when I do get tv it's going off and buffering all the time.

[Leanne_T]

Hi @Ruby1962 

Thanks for coming to the community. 

How often is the device turning off? 

Do you have any other EE users at the address? If so, do the other devices have service problems when not connected to WiFi? 

Speak soon 🙂

Leanne.