4GEE Router

[jockwav1]

Maybe somebody might know the answer, i have the 4GEE Router.

I am not too far away from the mast but my BB goes up & down never that good.

When i unplug it for say 5 mins then restart it it usually improves it a bit,so just wondering if these routers are rubbish.

I bought this one from EE a few years ago,i am wondering if i bought a decent make would it make a difference.

[jockwav1]

So i have done all that where does it leave me now.

[Leanne_T]

Hi @jockwav1 

Please get in touch with our tech guides if this has been reported already they will be happy to provide an update. 

Leanne. 

[jockwav1]

I feel i am getting passed from pillar to post maybe just to put people off complaining.

[Leanne_T]

Hi @jockwav1 

Sorry we have no access to your account on the community, please call us and the team will be happy to help 🙂

Leanne.

[jockwav1]

Who said i had no access to my account

[Leanne_T]

Hi @jockwav1 

The EE Community Support Team have no account access you would need to call us to get this looked into.

Leanne.

[jockwav1]

That`s rubbish,i have been complaining about very variable D/L speed ,one day i can get 100mbps the next it can be 6.9mbps.

If you read my posts you will see that is what i am talking about.

[Leanne_T]

I understand and our tech guides would need to investigate why this is happening @jockwav1 

To do this please call us and the team will run through troubleshooting with you.

Leanne.

[JimM11]

@jockwav1 When you are on this forum, when someone from customer service CS replies to you that is what they are doing.

They have NO WAY to id who you are, and when they say you have to call them, that's what it means, so give them a call.

[jockwav1]

I have been looking for the number to call the tech team,not having much luck which one it is.