4G smart hub not working after 1 evening

rdl2112 · ‎21-10-2023

I got the 4G hub yesterday, worked great on the evening placed in the middle of my living room. Watched YouTube, downloaded music, all fine. Today the bar light was red - tried resetting, turning on and off, didn’t help. Moved the hub right by my window, the lights turned green and are still green but no internet connection. My phone is with Sky and the 4G never cuts out, I’m using it right now. Is there anything I can do?

Christopher_G · ‎21-10-2023

Hi @rdl2112

Welcome to the community.

What happens when you take it outside, does it then find a connection? This is purely for troubleshooting purposes. 🙂

Chris

Clairelwharrier · ‎11-11-2023

How do you take something that's meant to be connected to a mains outside?

Sbreak1 · ‎09-01-2024

Do we know why the light is not showing green on my SMART 4G HUB please

Katie_B · ‎09-01-2024

Hello @Sbreak1.

Have you tried restarting your router?

Katie

Sbreak1 · ‎04-04-2024

The green light is no longer showing on my 4g smart hub and its slowing my emails down. please help as I have re set re pressed ! still nothing

Sbreak1 · ‎04-04-2024

Hiya, yes I have held the switch down as well as popped the pin in the back

James_B · ‎04-04-2024

Is your hub still providing an internet connection, @Sbreak1?

James

XRaySpeX · ‎04-04-2024

@Sbreak1 : Which green light? The SMS envelope light?

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