4G mobile router - no data, can't top it up!

cashv · ‎06-09-2024

I have purchase an EE 4G mobile wifi router. Data has run out so I have managed via Fast Top Up on the website (after much difficulty!) to add a credit to my account. But not data! Arghhh!

Can't access the SIM as it's not a mobile so can't text from it.

Can't get though on any customer service number (3 hours in and still trying)

I have no idea how to get data loaded on this bloody thing. HELP

XRaySpeX · ‎06-09-2024

Visit http://add-on.ee.co.uk/purchase from a device connected to your mobile router by WiFi to see what data add-ons are available.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

cashv · ‎06-09-2024

Can’t connect anything to my mobile router as no data!!

XRaySpeX · ‎06-09-2024

You don't need to have any data to reach my link. It is off-net entirely within EE's own network & therefore unmetered.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP