4G Mobile WIFI won't connect

natvaux81 · ‎14-04-2024

I recently changed from pay as you go to pay monthly on my 4G Mobile WiFi. Since then it won't connect to any streaming service on the TV's, Nvidia Box, PlayStation 5 etc.

Advise was to contact every brand of TV its not working because its not their problem! So I have to call LG, JVC, Sony, NVidia, and TCL?

Works perfectly fine with the phone and tablets and everything was working perfectly fine on pay as you go.

No help at all from technical services!

Christopher_G · ‎17-04-2024

Thanks for trying that, @natvaux81

I recommend speaking with our technical support team so they can run through some tests with you.

Chris

RS-Chris · ‎27-07-2025

Hi

Did you find a solution to this as I currently have exactly the same problem after going from PAYG to 30 day contract

XRaySpeX · ‎27-07-2025

@RS-Chris : Are you in UK?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

RS-Chris · ‎27-07-2025

Hi
Yes in the UK TV working before moving to pay monthly contract, everything else works
Thanks
Sent from my iPhone

Katie_B · ‎28-07-2025

Hi @RS-Chris.

If you have tried the steps above and still unable to connect I would recommend giving us a call and speaking with our technical care team.

Katie