20gb promotion
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23-07-2023 08:53 AM
Hi purchased the £10 20gb pay as you go promotion which specifies an additional 12gb data in addition to the standard 8gb however I only received the standard 8gb. I wasn't asked for a promotion code. Any advice appreciated
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23-07-2023 08:57 AM
Look in your online MyEE Add-ons for the other 12GB. Sometimes it doesn't kick in until have exhausted the normal ration.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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23-07-2023 08:57 AM
Look in your online MyEE Add-ons for the other 12GB. Sometimes it doesn't kick in until have exhausted the normal ration.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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20-09-2023 02:01 PM
Me too. Tried XraySpeX suggestion and there's no sign of a further 12GB. We shouldn't have to jump through hoops.
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20-09-2023 02:14 PM
Hi @JHo1,
Welcome to the EE Community. 🙂
Please get in touch with Customer Care so a member of the team can make sure your promotion is added.
They'll be happy to help.
James
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20-09-2023 03:03 PM
Well that was painful. The person on customer support had no knowledge of Subscription Packs nor the allowances that come with them. He did add an extra 12GB but that was just going to be for this month and I was going to have to jump through the same hoops again next month. I persisted and I am now informed that this will not be necessary and 20GB will be allocated every month henceforth. We'll see. I've filed the transcript.
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20-09-2023 03:13 PM
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19-01-2024 09:34 PM
No. It was a one off. I've not had 20GB again, only 8GB. The web site clearly states 20GB and I'm getting 8. Guess what I think if EE.
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19-01-2024 10:28 PM
You're only meant to get 20GB for the 1st 3 months.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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20-01-2024 08:18 AM
Well firstly; where's that written down? Go to the web page and there's 8GB crossed out and 20GB written in its place indicating that the allowance has been increased. Show me where it says 3 months. If it isn't obvious, and it isn't, then maybe I should complain to the ASA.
Secondly I didn't get 3 months of extra allowance I got one and only then after a long chat with a clueless operator.
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20-01-2024 09:35 AM
@JHo1 : Under "The Legal Bit":
Extra data promotion offer: Activate your SIM no later than 31.01.2024 to start receiving extra data. Join on the £10, £15 or £20 pack and receive extra data the first three times you purchase the same pack or pack of higher value.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
