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02-05-2020 08:45 AM
How long does the process take for the account holder to be changed over to a new one?
02-05-2020 08:56 AM
@Ijonson It shouldn’t take over 24 hours. How did you request this.
02-05-2020 09:37 AM
04-05-2020 08:08 AM - edited 04-05-2020 08:09 AM
Hi @Ijonson,
Welcome to the EE Community. 🙂
Have you already requested an account transfer?
Thanks
James
04-05-2020 08:47 AM
04-05-2020 08:51 AM - edited 04-05-2020 08:52 AM
Hi @Ijonson,
What was the reason they gave for waiting three months? Did the person taking over the account pass the credit check?
Thanks
James
04-05-2020 10:01 AM
04-05-2020 10:03 AM
Hi @Ijonson,
Our Customer Care Team will happy to check the reason for the delay if you get in touch.
Thanks
James
04-05-2020 12:13 PM
04-05-2020 12:45 PM
Hi @Ijonson,
Sorry, I can't access your account to look at your account transfer request.
You can use the 'let's chat' or 'Give us a call' option on the get in touch page.
Thanks
James