obtaining a pac code that hasn't already expired

[SimonDG22]

I am moving from EE - long story.  I requested a pac code.  Put the new sim in my phone entered the information and says 'pac code expired or incorrect'.  I spend 20 minutes on the phone to an EE advisor to be told 'it should work now'  I have tried again and being told the same information.  I requested the PAC on Saturday so its definitely not expired.  I don't have hours to waste chasing the validity of the code.  Anyone any suggestions.  I am know paying for 2 services.  Thanks

[Chris_B]

@SimonDG22  You need to call your new provider and give them the PAC so they can do this manually for you.   It’s their website that’s having the issue.