General Chit Chat

Want to say thank you to an EE guide?

At EE, our guides are here to help keep you connected. If one of our guides has helped you in a way that made a real difference, we’d love to hear about it. Your feedback helps us recognise great service and celebrate the people who support our custo...

Sponsorship Request for a Diabetes Conference

Good Morning, I was wondering if your sponsorship team would be interested in supporting T-1 Today UK® a very small national charity supporting families and individuals living with Type 1 diabetes through education, community, and practical support. ...

Grassroots sponsorship

Hi , We have a brand-new grassroots football team that has been created specifically for the upcoming season. The idea for the team came from a simple problem that many local families were facing: there were children who desperately wanted to play fo...

Passcodes and email

Good morning,This is a strange point, I have a BT Email account, most of youprobably have one too, when I want to sign in, I need a passcode,the choice of where they can send the code, is my phone, or theemail account that I am trying to get in to.If...

Resolved! Grassroots sponsorship

Hi I have been an EE customer for many years and was wondering if you sponsor grassroots football teams we go u15 next season

Resolved! Positive Support Experience

I wanted to relay feedback on the great broadband support I received from Ryan, we started the call around 18:00 and stayed on for nearly an hour trying multiple solutions. I appreciate Ryan’s persistence and creative thinking in solving my connectio...

Resolved! Eastbourne Shop

I went to the Eastbourne shop yesterday afternoon for help transferring data to my new phone. Jacob's service was superb. Couldn't have been more attentive and helpful. Well done and thanks Jacob.

Resolved! THANKYOU

Today about 15mins ago I had spoken to a customer service provider by the name of Ellie who was able to reconnect me to the internet, this conversation with instructions took at least 45min. During this time Ellie was calm kind polite, and patient. ...