Want to say thank you to an EE guide?

[James_B]

At EE, our guides are here to help keep you connected.

If one of our guides has helped you in a way that made a real difference, we’d love to hear about it. Your feedback helps us recognise great service and celebrate the people who support our customers every day.

Whether it was clear advice, reassurance, or simply a good experience, sharing your thanks really does matter.

Just hit reply below to tell us about your experience.

Remember not to post personal information - if we need anything else, we’ll send you a private message.

[Laura2710]

Yesterday (12/2/26) I went to the EE store in Stratford Westfield around 10am for help setting up my new iPhone. The person I saw, Rio, was brilliant. He was friendly, efficient, explained everything clearly and was happy to answer any questions. I can’t rate him highly enough other than to say EE struck gold when they hired him. I’m writing this here because I haven’t received a feedback text as yet. 

[Rach_H]

Hi @Laura2710,

Welcome to the Community!

It's so fantastic to hear about what a great job Rio is doing! I'll do my best to get your feedback passed on, so Rio gets the recognition he deserves 🙂

Rach

[Happyperson12]

Hi I have just been in the EE Antree branch and I was help by a very polite young girl called Courtney.  You as a company should be honoured to have her as a member of your staff working for you.

She went abone and beyond to help me and she sorted my problem out where others would of given up .she is polite and kind and a credit to you . If I could praise her anymore I would . I just thought you should know thank you Courtney 😊 

[Happyperson12]

Hi I have just been in the EE Antree branch and I was help by a very polite young girl called Courtney.  You as a company should be honoured to have her as a member of your staff working for you.

She went abone and beyond to help me and she sorted my problem out where others would of given up .she is polite and kind and a credit to you . If I could praise her anymore I would . I just thought you should know thank you Courtney 😊 

[Rach_H]

Hi @Happyperson12,

Welcome to the Community!

Thanks so much for letting us know what a fantastic job Courtney is doing. I've passed this on for you now, so she can get the recognition she deserves 🙂

Rach

[Happyperson12]

Thank you she really does deserve it
X

[Chi732]

I recently spoke with Rio at EE, and I cannot express enough how positive my experience was. From the very beginning, Rio took the time to truly listen and understand my query. As someone who is neurodivergent, I sometimes find customer service interactions overwhelming, but Rio was incredibly patient, calm, and understanding throughout the entire conversation.

He explained everything clearly, never rushed me, and made sure I fully understood the information being shared. What really stood out was that he went the extra mile to resolve an additional issue I was facing, without hesitation.

Rio was kind, polite, friendly, and genuinely supportive — truly the perfect person I could have spoken to that day. EE is very fortunate to have someone with his level of professionalism and empathy on their team.

Thank you again, Rio — your support really made a difference

[Chris_S]

Hi @Chi732 

Thanks for taking the time to share your experience with Rio.

It sounds like they're a credit to the company and I'd love to get your feedback sent to Rio's manager to that they can get some recognition.

I'll send you over a private message so that I can take some more info.

Keep an eye on your EE Community inbox for a new message.

Chris S

[Irene4627]

I would like to thank your technical team ,Cameron and Laura for fixing the problem with my home phone over the weekend,They were patient with and oldie and made the whole experience a pleasure despite its  annoyance at not receiving local calls. Thank you for fixing ,it was a pleasure talking to you both and you gave excellent service. Keep it up EE .xx